REFUNDS & RETURNS
We strive to supply you with the best premium land and sea surf gear and accessories at all times, however, in the instance where your purchased product is not up to standard and does not meet your expectations, it can be returned for review. Please take a moment to read our Returns Policy and Process below, prior to returning your product, to ensure your product qualifies:
- You have 6 months to notify us in writing of your request to return your product. If 6 months have gone by since the date of purchase, we will not be able to offer you a refund or exchange. However, should your product be under warranty, the warranty terms and conditions will apply. Please refer to the warranty terms and conditions for your product here.
- Non-refundable items include gift cards, coupon discounts and prize giveaways.
- To complete your application for return, we require a copy of your receipt or proof of purchase. We will not be able to proceed with the refunds process without this proof of purchase.
- Send an email to CS@rydbrand.com with a full description of the concern and photos of the product.
- Ensure you attach a clear copy of your receipt or proof of payment.
- We will acknowledge receipt of your request within 48 business hours and provide further instructions. Should we need to inspect your product, further details will be given for collection or delivery. (Courier/delivery fees will be for your own account.)
- Once your product has been received, we will confirm receipt via email.
- After inspection, we will send notification of the approval or rejection of your refund/exchange. Please allow for an additional 48 business hours for feedback.
- Should your request for a full or partial refund be approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Payment clearance will be dependent on your bank and type of account, however, should you not receive payment within 14 business days you are welcome to contact us. A credit to your RYD online account is also optional.
- In the instance where you would prefer for the product to be exchanged, this will be confirmed and the new product dispatched to your given address. The cost of the delivery will be covered by Ryd Land & Sea.
- Should it be found that the product does not qualify for refund or exchange, we will liaise with you directly around the return of the product to you. Please note that associated courier/delivery fees will be for your own account.